MOMENTUM BLOG
Always Serve the Customer
As a business coach, I sign a Coaching Agreement with each new client. After the client signs the agreement we have a contract. It’s more of a “handshake” than a real contract, but it’s a promise nonetheless. It’s a sacred thing, and one of the most important details on that paper is that as their coach, I agree to “listen actively for what’s important to them.”
Create a Safe Environment
The perceived lack of safety in an organization will certainly give you a calm, quiet work environment.
What it will not give you is a high performing team.
Always Do Your Best
I’ve noticed that when I:
Let go of control
Allow others to figure it out
Give others a chance to speak up
And listen generously
…I am then BEING my best as a leader. It’s no longer about me, about my personality or leadership characteristics, my new focus is on those I care about impacting: our clients, our team, our family and friends.
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Martha Lynn Mangum shares a deeply personal story of transformation—from losing stability to finding purposeful work that truly lights her up. If you’ve ever felt stuck, this one’s for you.