Some of the best moments in life—and at work—don't always come from the plans we carefully make. In this reflection, we explore why leaving room for the unexpected can make us more adaptable, resilient, and ultimately more effective in the way we work with others.

Another email from Delta. Flight canceled. I’m just plain upset at this point. Fun is nowhere in sight…

I had just found out I had to spend the next three days at a luxurious riverside resort with a pool and miles of hiking trails for work. Quelle horreur.